NiteHaven Terms of Service

Last updated: November 5, 2026

Overview

Welcome to NiteHaven! The terms “we”, “us” and “our” refer to NiteHaven.

NiteHaven operates this online store and website, including all related information, content, features, products and services, to provide customers with a convenient and enjoyable shopping experience (the “Services”).

Our online store is powered by Shopify, which enables us to provide these Services.

These Terms of Service, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy, explain your rights and responsibilities when using our website or purchasing from NiteHaven.

Please read these Terms carefully before using our Services.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree, you should not use our Services.

Nothing in these Terms limits any rights you may have under applicable South African consumer protection laws.

1. Access and Accounts

By using our Services, you confirm that you are legally capable of entering into a binding agreement.

If you create an account or place an order, you may be asked to provide information such as your name, email address, billing information and delivery address.

You agree that all information you provide is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account login details and for activities conducted through your account.

You may not sell, transfer or assign your account to another person without our written permission.

2. Our Products

NiteHaven makes every reasonable effort to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

Product colours and appearance may vary slightly depending on your device, screen settings and lighting conditions.

We aim to ensure that all products supplied match their descriptions and advertised features.

We reserve the right to update product descriptions, introduce new products, discontinue products or adjust product availability where reasonably necessary.

Nothing in this section excludes your rights where a product is defective, not as described or otherwise fails to meet applicable legal requirements.

3. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products at the prices displayed during checkout.

You authorise NiteHaven and its payment providers to process payment using your selected payment method.

You will receive an order confirmation once your purchase has been successfully submitted.

NiteHaven reserves the right to decline or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, payment issues, incorrect pricing or product unavailability, subject to applicable law.

If we cancel an order after receiving payment, we will arrange an appropriate refund.

Please review your order carefully before submitting it.

Cancellation requests should be submitted as soon as possible. Whether an order can be cancelled depends on its fulfilment status and your applicable legal rights.

Purchases are intended for personal or household use unless otherwise agreed.

4. Prices and Payments

All product prices will be displayed in the currency indicated on our website or at checkout.

Prices, discounts and promotions may change from time to time.

The price applicable to your purchase will be the price displayed at checkout when you place your order.

Shipping charges and any applicable additional charges will be displayed before you complete your purchase.

You agree to provide accurate payment and billing information and confirm that you are authorised to use your selected payment method.

Payments are processed through supported third-party payment providers.

NiteHaven reserves the right to correct genuine pricing or promotional errors, subject to applicable consumer protection laws.

5. Shipping and Delivery

NiteHaven uses TeemDrop as its third-party product sourcing and fulfilment partner.

Orders are generally processed within 1–3 business days.

Our estimated delivery timeframe is 8–12 business days after dispatch, excluding weekends and public holidays.

Delivery times are estimates and may be affected by international shipping, customs processing, courier operations and other circumstances outside our reasonable control.

Once your order has been dispatched, TeemDrop will provide a tracking code for your shipment.

Customers may use the supplied tracking information to follow their delivery.

Although we work with third-party fulfilment and delivery partners, NiteHaven remains your point of contact for order-related delivery concerns.

If an order is lost, damaged or significantly delayed, please contact us so that we can investigate and arrange an appropriate resolution.

Nothing in this section excludes your statutory rights concerning delivery or non-delivery.

For additional information, please review our Shipping Policy.

6. Returns, Refunds and Exchanges

We want customers to be satisfied with their NiteHaven purchases.

Returns, refunds and exchanges are handled in accordance with our Returns & Refunds Policy and applicable South African consumer protection laws.

Customers should contact us before returning any product.

Where a product is defective, damaged, incorrect or does not comply with applicable consumer protection requirements, we will assess the issue and provide the appropriate remedy.

Change-of-mind returns are subject to applicable legal requirements and the relevant product’s return conditions.

Nothing in these Terms removes or limits any rights customers have under the Consumer Protection Act or Electronic Communications and Transactions Act.

Please refer to our Returns & Refunds Policy for further details.

7. Intellectual Property

All content on the NiteHaven website, including logos, branding, product descriptions, photographs, graphics, text, designs and other materials, is owned by NiteHaven or used with appropriate permission.

These materials are protected by applicable intellectual property laws.

You may view and use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, copy, publish or commercially exploit our website content without prior written permission, except where permitted by law.

NiteHaven’s name, logo, branding and slogans may not be used without our written consent.

Shopify’s trademarks and other third-party trademarks remain the property of their respective owners.

8. Third-Party Services and Links

Our website may contain links to third-party websites, applications or services.

These services may include payment providers, delivery tracking platforms, analytics services and other tools.

We do not control all third-party websites or services and cannot guarantee their accuracy, security or availability.

Your use of third-party services may be subject to their own terms and privacy policies.

We encourage you to review those policies before using third-party services.

9. Relationship with Shopify

NiteHaven’s online store is powered by Shopify, which provides the e-commerce platform that enables us to sell products and operate our website.

However, purchases made through our store are transactions between you and NiteHaven.

Shopify is not the seller of NiteHaven products and does not manage our customer service, product quality, returns or fulfilment decisions.

NiteHaven remains responsible for its obligations as the retailer, subject to applicable law.

Nothing in this section removes any rights you may have against NiteHaven or any other party under applicable law.

10. Privacy Policy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, store and share personal information when you browse our website or purchase products.

By using our Services, you acknowledge that you have read our Privacy Policy.

Customer information may be shared with Shopify, TeemDrop, payment processors and delivery partners where necessary to process and fulfil orders.

For more information, please review our Privacy Policy.

11. Customer Feedback and Reviews

We appreciate customer feedback, suggestions and product reviews.

By submitting feedback or reviews, you confirm that the content is accurate to the best of your knowledge and does not violate another person’s rights.

You grant NiteHaven permission to display, reproduce and use submitted feedback and reviews for legitimate business purposes, including improving our Services and promoting our products.

We will not knowingly misrepresent customer reviews or publish misleading endorsements.

We reserve the right to moderate or remove content that is unlawful, abusive, fraudulent, misleading or otherwise inappropriate.

You remain responsible for the content you submit.

12. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or delivery estimates.

We reserve the right to correct genuine errors and update information where necessary.

Where an error materially affects an order, we will communicate with the customer and provide an appropriate solution in accordance with applicable law.

If an order is cancelled because a product is unavailable or cannot be supplied, any payment received will be refunded as required by law.

13. Prohibited Uses

You agree to use our Services only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities.
• Violate applicable laws or regulations.
• Infringe our intellectual property rights or those of others.
• Submit false, misleading or deceptive information.
• Attempt to interfere with the security or operation of our website.
• Upload viruses, malware or harmful code.
• Harass, threaten or abuse other customers or our representatives.
• Attempt to access restricted areas or customer information without authorisation.
• Use automated scraping or data-extraction tools without permission.
• Interfere with another person’s ability to use our Services.

We reserve the right to restrict or suspend access where we reasonably believe these Terms have been violated.

Any action taken will remain subject to applicable law.

14. Third-Party and Automated Tools

Our website may provide access to third-party applications, services and optional tools.

These tools may be provided by external companies and may operate under their own terms and conditions.

We do not guarantee the uninterrupted availability or performance of third-party tools.

Customers should review the relevant provider’s terms before using such services.

Unauthorised automated access, scraping, interference with security measures or attempts to disrupt our Services are prohibited.

15. Termination

We reserve the right to suspend or restrict access to our Services where reasonably necessary, including where there is suspected fraud, unlawful activity or a material breach of these Terms.

Any suspension or termination will be subject to applicable law and will not remove rights or obligations that have already arisen.

Outstanding payment obligations and provisions that are intended to continue after termination will remain effective where legally enforceable.

16. Disclaimer of Warranties

We aim to provide a reliable website, accurate product information and a positive shopping experience.

However, we cannot guarantee that our website will always be uninterrupted, error-free or available.

Our website and online tools are provided subject to their availability and technical limitations.

Nothing in these Terms excludes or limits statutory warranties, consumer guarantees or other protections that cannot lawfully be excluded under South African law.

Products supplied by NiteHaven must comply with applicable consumer protection and product quality requirements.

17. Limitation of Liability

To the extent permitted by applicable law, NiteHaven will not be responsible for losses that are indirect or unforeseeable and that do not arise from a breach of our legal obligations.

However, nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.
• Gross negligence or wilful misconduct where liability cannot lawfully be excluded.
• Death or personal injury where liability cannot lawfully be excluded.
• Defective products or failure to comply with applicable consumer protection laws.
• Any other liability that cannot legally be excluded or limited.

Customers retain all rights provided under applicable South African law.

18. Indemnification

You agree to be responsible for losses or claims caused by your unlawful use of our Services, infringement of third-party rights or material breach of these Terms.

Any indemnification obligation will apply only to the extent permitted by applicable law.

Nothing in this section requires customers to indemnify NiteHaven for losses caused by our own unlawful conduct, negligence or breach of legal obligations.

19. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or adjusted to the extent necessary to make it enforceable where legally possible.

If this is not possible, the affected provision will be severed.

The remaining provisions will continue to apply.

Nothing in this section affects any statutory consumer rights.

20. Waiver and Entire Agreement

These Terms of Service, together with our other published store policies, form the agreement governing your use of NiteHaven’s Services.

If we do not immediately enforce a particular provision, this does not mean that we have waived our right to enforce it later.

Where there is a conflict between these Terms and a mandatory legal requirement, the applicable legal requirement will prevail.

21. Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent.

NiteHaven may transfer or assign its rights and obligations as part of a legitimate business restructuring, sale or transfer, provided that applicable customer rights and legal obligations are respected.

22. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of our Services or purchases made through our website will be handled in accordance with applicable South African law.

Nothing in this section prevents customers from exercising their rights before a competent South African court, tribunal or consumer protection authority.

23. Translations

These Terms may be made available in languages other than English for customer convenience.

Where different language versions contain inconsistencies, we will seek to interpret them consistently with the original Terms and applicable law.

No translation will remove or restrict rights provided under applicable consumer protection legislation.

24. Headings

The headings used throughout these Terms are provided for convenience and do not affect the interpretation of individual provisions.

25. Electronic Communications

By using our website or placing an order, you agree that we may communicate with you electronically.

These communications may include:

• Order confirmations.
• Payment notifications.
• Shipping and tracking updates.
• Customer support responses.
• Refund and return notifications.
• Important changes to our policies.

You are responsible for ensuring that your contact information remains accurate and up to date.

Marketing communications are subject to applicable consent and opt-out requirements.

26. Changes to These Terms

We reserve the right to update or modify these Terms of Service when necessary to reflect changes to our business, products, services or applicable legal requirements.

Updated versions will be published on our website with a revised Last Updated date.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of our Services after changes take effect will be subject to the updated Terms, without affecting rights that have already accrued or any rights that cannot legally be waived.

27. Contact Information

If you have questions about these Terms of Service, your purchases or any of our store policies, please contact us.

Business: NiteHaven

Email: mluxolo18@icloud.com

Website: NiteHaven Online Store

We will do our best to assist you with any questions or concerns.